Commonly Asked Questions:
When will my order ship?
We are typically able to ship orders within 2-5 business days. Please note this does not include Saturday or Sunday. Being a small handmade business, sometimes delays do happen. If you have not received shipping confirmation within 5 business days, you may feel free to reach out via our contact form at that point.
Shipping times depend on carrier and how busy they are, but are usually within 3 business days. Once your package has been picked up, delivery times are dependent on external factors. You may refer to your tracking number for further information.
What kind of paint and sealer do you use on your toys?
We use non toxic self sealing water based acrylic paint ASTM-D certified safe and non toxic Paints are water proof, however, wood should not be saturated with water for long periods of time as this may cause cracking, warping, or mildew.
Unpainted pieces are sealed with Natural nontoxic mineral or olive oil
Can I order a replacement piece?
Yes! Whether your dog ate it, your toddler flushed it down the toilet, or you simply can't find the blue acorn... we will make a replacement piece for you. Please message the shop with the color and piece you are missing. We can set up a custom order for a $5 replacement piece.
All of Chickadees pieces are created for play. Paints and sealers are non toxic but not intended for mouthing or teething babies.
Any of your wooden toys can be hand washed with soap and water. Let air dry completely and preserve with an easy coat of beeswax, olive oil, or mineral oil. we use a medium sized paintbrush, cotton cloth, or sponge. Let oils soak in for 24 hours before wiping clean.
Unpainted pieces may require a new coat of beeswax or oil in 3-6 month if they have not been washed. If you have any questions about this please let me know.
Are my wood pieces safe for water play?
All of your wood can get wet!
We recommend Olive Wood for extra messy or water play. Olive wood is naturally non-porous, odor, and water resistant. All wood pieces should be removed from water immediately after play and fully dried overnight.
You can safely protect your wood pieces with a coat of olive or mineral oil after washing or extended use. We do not use chemical based sealants and lacquers on any wood pieces. Only natural oils. Because of this, your wood may stain if using food coloring or other dyed products along with water. Wood is naturally porous.
Gift wrapping and packaging
All of our pieces and sets will arrive neatly wrapped in tissue and packaged in a Natural cotton drawstring bag with our logo stamped on the outside.
Chickadees does not offer any other special gift packaging at this time.