Refund policy

We will gladly except returns or exchange your toys if you are not satisfied with your purchase. Please contact the shop with any issues with 3 days of delivery. 

Damaged Items:

Occasionally we miss something in a quality check or something is damaged in transit. If you have received a damaged item please message the shop and we will get it taken care of ASAP.

  • Please Provide the Order Number and Photo of Damaged Piece & Package within 3 days of delivery for free return shipping and replacement. 

Item Was Not What I Expected or I Changed My Mind:

We understand that when you order things online, sometimes the reality is different than you envisioned. 

  • We will gladly accept returns of this nature if they are shipped back to us within 7 days of delivery.  Please contact the shop prior to returning your item.  When we receive the item in the original, undamaged condition, we will issue a refund or exchange.
  • Conditions of return - Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

I do not accept exchanges or cancellations for the following items:

  • Custom or personalized orders
  • Items on sale 

Please remember that you are ordering handmade goods.  Pieces and sizes may vary and differ from photos.  Please read all item descriptions before puchasing.

We are a small shop and just people on the other side of this page.  We value our customers and always try to go the extra mile.  We respond well to kindness and promise to the return the same.